RETURN POLICY

At TonerParts.com, we value your satisfaction and strive to make your shopping experience hassle-free. Our return policy allows you the flexibility to return items within specified timeframes. Please review the following conditions:

1. Return Period
   - We offer a return period of up to 30 days for a refund/exchange.
   - Store credit/exchange is available for up to 90 days.

2. Conditions for Returns/Exchanges
   - All returns/exchanges require a valid Return Merchandise Authorization (RMA) number. Merchandise returned without an RMA number will not be accepted.
   - To obtain an RMA:
     - You can find the link at the footer for Return
     - Please complete the form with your email address and order number
     - Then click on search to find your order number
     - Fill out the details, attach relevant photos, and click on “Submit”.
     - Once submitted, you'll receive an RMA number for reference.
     - A customer service agent may contact you for additional information.

*Note: Ensure items are returned in the original packaging in a re-saleable condition. Protect the packaging from damage during shipping.

If your request is accepted: You will receive an email with return shipping instructions. Merchandise must be returned 100% complete, in the original packaging, with all manuals and other accessories.

*Please note: Item(s) need to be returned in original packaging that is in re-saleable condition. Please take steps to protect the original packaging from damage by wrapping it, or placing it inside of a shipping box.

3. Acceptance Criteria
   - All returned products must meet acceptance criteria before issuing a credit or replacement.
   - If a returned product does not meet the criteria, we'll try to contact you for return or disposal. Unreachable customers may lead to disposal after 30 days.

**Criteria for Acceptance:**
   - All Merchandise:
      - Must have a valid RMA.
      - Must contain more than 50% of the item’s capacity.
   - Non-Defective Merchandise:
      - Subject to a 20% restocking fee.
      - Must be returned at the customer’s expense.
       - Must be unused and in re-saleable condition.
      - Refund/exchange within 30 days, store credit within 90 days.
   - Returns for unopened, non-defective merchandise after 3 months are at TonerParts' discretion.
   - Defective Merchandise:
      - Pre-paid shipping label provided for returns.
      - Refund, store credit, or replacement after investigation.
      - No refunds beyond 30 days (store credit or replacement only).
     - Replacement shipped after inspection. Urgent replacements are available for purchase.
   - OEM Products:
      - No returns for opened OEM products, regardless of usage.
     - Special-order items or opened OEM products not eligible for refund/replacement.
     - Defective OEM products follow manufacturer warranty; contact the manufacturer directly.
     - 30% restocking fee for all OEM product returns.
   - Imaging Drums:
     - No returns if the imaging drum is installed and used.
     - No returns after 6 months from the purchase date.
     - No returns for opened OEM imaging drums.

4. Important Notes
   - Opened OEM (manufacturer original) products do not qualify for return or exchange.
   - OEM product returns are subject to a 30% restocking fee.
   - The OEM warranty does not cover damage during installation.