SUPPORT & FAQ

1- Can't find an Item? Toner Part has over 15,000 products in stock and ready to ship. If you are unable to find what you are looking for, please contact one of our sales associates. We can be reached by phone 1-866-550-2244 or Chat with us by clicking on "Live Help" to the right.

2- Browsing Our Categories You can browse through our website by clicking on the category buttons on the left navigation bar on every page. These category links will enable you to look through our products by each specific category group.

3- Adding Items To Your Cart You can add items to your shopping cart by either using our search engine to find the item(s) that you wish to purchase or by browsing through our categories. Once you find an item(s) you'd like to buy, simply hit the "Add To Cart" button for the item(s) you are interested in, to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping cart, continue shopping, or check out.

4- What is your shipping policy? For our shipping policy and information please refer to our Shipping Information.

5- What is your return policy? For our return policy and information please refer to our Return Policy.

6- What is your cancellation policy? Once your order is processed, there would be 20% restocking fee to an order. Please call our Customer Service to process a cancellation.

7- Back Orders We try our best to complete your order but there are times when one or more of those items need to be backordered. Immediately after your backordered product becomes available, it will be sent to you. Backorders will be shipped as they become available. You will not be charged shipping fees a second time on backordered products.

8- Problems with your order? We value your calls for questions, advice, clarification, or any additional information about a product we sell. Please do not hesitate to give us a call for any of the above reasons. We may be reached at the address, phone numbers, and email addresses at Contact US.

9- Can I check the status of my order after I placed the order? YES. In order to track your order status, please login to your account and click on Track Order.

10- Is This Website Secure? Yes! Our website is absolutely secure and safe! You never have to be wory about credit card safety when you are shopping in our website. We are using the latest encryption technology to keep your personal information safe and secure. All your information is encrypted using a 256 bit secure socket layer (SSL) and also this website is PCI scanned by Trust Guard. Our ordering process is totally secure from beginning to end.

11- How often is your site updated? Our site is updated multiple times per day. This ensures that our site is always fresh with content and products.

12- If I encounter a problem with your site, to whom should I report this to? If you find a problem with our website, please send your e-mail with the details of the problem to our Support.

13- What payment methods do you accept? We presently accept the following payments methods:

• VISA, MasterCard
• AMEX, PayPal and Visa Debit.
• Check / Money Order

14- Is my order subject to sales tax? Yes, the applicable taxes are calculated in the shopping cart based on your province.

15- I do not have a credit card, can I still place an order? YES! We do accept checks and money orders. Customers using this payment option are able to choose "Check/Money Order" in check out page for their type of payment.

16- Warranties ONE FULL YEAR – Risk-Free warranty for "Compatible Products". For "Original OEM Products" please contact the original manufacturer for warranties. We DO NOT offer any warranty for OEM products. For warranty details please check our Warranty Information.